Nuvolt Privacy Policy  

Introduction

This Privacy Policy outlines Nuvolt Ltd (“we”, “our” or “the Company”) practices with respect to information collected from users who access our website at https://www.nuvolt.co.uk (“Site”) or otherwise share personal information with us (collectively: “Users”).


Responsible authority within the meaning of data protection laws, in particular the General Data Protection Regulation (GDPR): Nuvolt Ltd.

User Rights

You may request to:

  • Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information.
  • Receive a copy of personal information you directly provide to us in a structured, commonly used and machine-readable format.
  • Request rectification of your personal information that is in our control.
  • Request erasure of your personal information.
  • Object to the processing of your personal information by us.
  • Request restriction of processing of your personal information by us.
  • Lodge a complaint with a supervisory authority.

Please note that these rights are not absolute and may be subject to our legitimate interests and applicable legal or regulatory requirements.


If you wish to exercise any of the above rights or require further information, please contact us using the details below:

Email: accounts@nuvolt.co.uk

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Grounds for data collection 

Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter " Personal Information ") [add explanation regarding the legal grounds for processing personal information, such as:]

is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.


When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.


We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

What information do we collect?

We collect two types of data and information from Users.


Non-personal Information

The first type of information is non-identifiable and anonymous information relating to a User or Users, which may be collected through your use of the Site (“Non-personal Information”). We are not able to identify an individual User from this information.


Non-personal Information may include aggregated usage data and technical information transmitted by your device, such as browser type, operating system, language preferences, access times, and pages viewed. This information is used to understand how the Site is used and to improve its performance, functionality, and user experience.


We may also collect information regarding User activity on the Site, including pages visited, time spent on pages, links clicked, and general browsing behaviour.


Personal Information

The second type of information is personal information, meaning information that identifies an individual or could reasonably be used to identify an individual (“Personal Information”).

Personal Information we may collect includes:


Device and usage information
This may include your IP address, approximate geographic location (such as city or region), and information about how you interact with the Site. This information is primarily used for website security, analytics, and marketing performance measurement.


Contact and registration information
When you complete a form, download a resource, or otherwise provide information through the Site, you may be asked to provide details such as:

  • Full name
  • Company name
  • Job title
  • Business email address
  • Business telephone number

This information is used to respond to enquiries, provide requested resources, and communicate information relevant to your organisation.


Marketing and communications data
Where applicable, we may record your preferences in relation to receiving marketing communications from us and your interactions with such communications.

How do we receive information about you?

We receive your Personal Information from various sources:
  • When you voluntarily provide us with your personal details in order to register on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third-party providers, services and public registers (for example, traffic analytics vendors).

How is the information used? With whom do we share the information?

We may use the information we collect for the following purposes:


  • To communicate with you, including responding to enquiries, providing requested information, and sending administrative or service-related notices.
  • To keep you informed about updates, insights, and services that may be relevant to your organisation.
  • To operate, maintain, and improve our Site and services.
  • To understand how Users interact with the Site and to improve performance, content, and user experience.
  • To support marketing and account-based marketing activity, including measuring the effectiveness of advertising campaigns.
  • To serve relevant advertisements on third-party platforms and to support retargeting activities, where permitted by law.
  • For internal statistical, analytical, and research purposes.


Sharing information with third parties

In addition to the uses listed above, we may share Personal Information with our subsidiaries, affiliated companies, and subcontractors where necessary to support our operations and services.

We may also share Personal Information with trusted third-party service providers who assist us in operating our business. These providers may be located in the UK, the EEA, or other jurisdictions where appropriate safeguards are in place.

Such third parties may assist us with:

  • Hosting and operating the Site.
  • Providing and supporting our services.
  • Storing and processing information on our behalf.
  • Analytics, research, and performance measurement.
  • Marketing, advertising, and campaign effectiveness analysis, including retargeting activities.

All third-party service providers are required to process Personal Information only on our instructions and to implement appropriate security measures.


Legal disclosure

We may disclose Personal Information where we believe in good faith that such disclosure is reasonably necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests.
  • Enforce our policies and agreements, including investigating potential violations.
  • Investigate, prevent, or take action regarding illegal activities, suspected fraud, or security issues.
  • Establish, exercise, or defend legal rights or claims.
  • Protect the rights, property, or safety of Nuvolt, our Users, or others.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third-party cookies' , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We use a tool which is based on the Snowplow Analytics  technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.

Use of script libraries (Google Web Fonts)

In order to present our contents correctly and make them graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts ( https://www.google.com/webfonts ) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font. 
  • Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.

  • The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy .

Third-party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy. 

How do we safeguard your information?

We take appropriate technical and organisational measures to help protect the security of the Site and the personal information we process. These measures are designed to safeguard information against unauthorised access, disclosure, alteration, or destruction.


We follow generally accepted industry standards and internal policies to protect the personal information we collect and retain. Where we engage third-party service providers to process personal information on our behalf, we require them to implement appropriate security measures and to process information in accordance with this Privacy Policy and applicable data protection laws.



While we take reasonable steps to protect personal information, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security and do not warrant that unauthorised access, loss, or misuse will not occur.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Advertisements

We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser). 


[Add information regarding opt-out options from personalised advertisements, such as:] You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/ .

Marketing

We may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors, for the purpose of providing you with promotional materials concerning our services which we believe may interest you.  

To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We recognise the importance of protecting children’s privacy, particularly in an online environment. The Site is intended for use by businesses and is not designed for or directed at children.


We do not knowingly collect or process Personal Information from individuals under the age of 18. Our services are intended for adult users acting in a professional or business capacity.



If a parent or legal guardian becomes aware that a child has provided us with Personal Information without appropriate consent, they should contact us immediately using the details below, and we will take reasonable steps to remove such information from our records.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at: Accounts@nuvolt.co.uk